consumer awareness

So I was writing about customers and awareness last , and it just keeps hitting home . A insurance claim does not allow a customer to instruct the repair facility as they wish , if a claim is in effect the consumer is only entitled to what the covering insurance covers for their customer ? This is in fact not
a regulation anyone can stand behind , but in fact it is a process instituted and followed daily , and consumers are not aware , a estimate can and does change often , and much of which is designated by insurance not the service repairer .
Beware !

Auto Body blunder

In a most recent discovery of the real Insurance Coverage after a accident , it was discovered that
most people really don't know what the insurance will pay for , and I want to talk about it .
Lets get somne feedback on what you think the Insurance really covers after you have a accident ?